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Awesome DJI Support Experience!
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<blockquote data-quote="Joel Natividad" data-source="post: 9713" data-attributes="member: 382"><p>I lost my Spark last month (it force-landed into a river coz of mid-flight NFZ issues) and duly filed a DJI Care Refresh claim.</p><p></p><p>Though it took about a month, the support techs were responsive all in all - the support techs were very professional and the analysis process just required some back-and-forth as they asked me for additional supporting info.</p><p></p><p>Last Friday, they told me that their analysis showed that it wasn't my fault, and they'll send me a 100% discount coupon for a new Spark in three business days.</p><p></p><p>This morning, during my commute, I saw an email alert showing me the coupon code and I entered it on the DJI Store and it worked without a hitch.</p><p></p><p>It was a busy day at work, so I didn't check the order again till now. And I was surprised by what I saw. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> </p><p></p><p>Apart from the unexpected microSD Card which was already a perk for purchasing the Spark from the DJI Store, I found my "order" had some other goodies! (see the screenshot below)</p><p></p><p>Thanks DJI! You now have a loyal, life-long customer!!!</p><p></p><p>[ATTACH=full]943[/ATTACH]</p></blockquote><p></p>
[QUOTE="Joel Natividad, post: 9713, member: 382"] I lost my Spark last month (it force-landed into a river coz of mid-flight NFZ issues) and duly filed a DJI Care Refresh claim. Though it took about a month, the support techs were responsive all in all - the support techs were very professional and the analysis process just required some back-and-forth as they asked me for additional supporting info. Last Friday, they told me that their analysis showed that it wasn't my fault, and they'll send me a 100% discount coupon for a new Spark in three business days. This morning, during my commute, I saw an email alert showing me the coupon code and I entered it on the DJI Store and it worked without a hitch. It was a busy day at work, so I didn't check the order again till now. And I was surprised by what I saw. :) Apart from the unexpected microSD Card which was already a perk for purchasing the Spark from the DJI Store, I found my "order" had some other goodies! (see the screenshot below) Thanks DJI! You now have a loyal, life-long customer!!! [ATTACH=full]943[/ATTACH] [/QUOTE]
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Awesome DJI Support Experience!