Hi All,
just over three weeks back, I was flying with the intention of going as high as I dared, prior to the new laws coming in later this month.
I took it to 500ft and all was well. I changed to S-Mode, had a little look around to check direction and location, then pushed full right.
Off it went for around 1.5 seconds before I saw it split in two and drop rather quickly!
Disaster, my Spark landed on hard ground, the battery nowhere to be found.
I sent the package off to DJI in the Netherlands to be assessed and they emailed saying there would be a 130 Euro bill.
I explained that, as it was still under warranty and there was no pilot error, it should be free.
They requested flight log details, which I supplied, then a couple of days later I received a fantastic email saying all was covered.
The only thing I am waiting for is confirmation of a free battery, whihc they have seemingly missed details of twice.
Great service, which you can track online.
Can't wait to get my beastie back. I will fit the safety brace immediately!
just over three weeks back, I was flying with the intention of going as high as I dared, prior to the new laws coming in later this month.
I took it to 500ft and all was well. I changed to S-Mode, had a little look around to check direction and location, then pushed full right.
Off it went for around 1.5 seconds before I saw it split in two and drop rather quickly!
Disaster, my Spark landed on hard ground, the battery nowhere to be found.
I sent the package off to DJI in the Netherlands to be assessed and they emailed saying there would be a 130 Euro bill.
I explained that, as it was still under warranty and there was no pilot error, it should be free.
They requested flight log details, which I supplied, then a couple of days later I received a fantastic email saying all was covered.
The only thing I am waiting for is confirmation of a free battery, whihc they have seemingly missed details of twice.
Great service, which you can track online.
Can't wait to get my beastie back. I will fit the safety brace immediately!