After a claim and the send me a new one where I crashed and broke of an arm. Is my dji refresh already tied to the replacement?
Dji car refresh
- Thread starter jordan95
- Start date
When I activated my replacement Spark and linked it to my DJI account I got an e-mail showing the amended coverage and remaining balance on my DJI Refresh plan.
If you don't receive such an e-mail within 1-2 days of activating the new Spark you should contact Customer Support. You probably have a decent paper trail with the various e-mails -- but you really want a document that specifies proof of coverage with the new serial number.
I found the facility in Texas was very good with email updates and documentation.
If you don't receive such an e-mail within 1-2 days of activating the new Spark you should contact Customer Support. You probably have a decent paper trail with the various e-mails -- but you really want a document that specifies proof of coverage with the new serial number.
I found the facility in Texas was very good with email updates and documentation.
Dodge DeBoulet
Well-Known Member
Hmm. I received my replacement Spark on Thursday last week, but didn't get around to actually activating and flying it until Sunday. Haven't seen an email regarding DJI Care Refresh yet, though.
There doesn't seem to be any way to determine the serial number to which DCR is linked in my DJI account, although the purchase of it shows in my order history.
EDIT: I checked my new serial number at DJI_Care Remaining Balance, and it shows as covered for the original coverage period. My old serial number now shows that no coverage plan is available. Guess I'm good, although I should mention that my service was performed under warranty rather than the terms of DCR. I think the end result would likely be the same, though, other than that my "Remaining Times" number would have been decremented with DCR.
There doesn't seem to be any way to determine the serial number to which DCR is linked in my DJI account, although the purchase of it shows in my order history.
EDIT: I checked my new serial number at DJI_Care Remaining Balance, and it shows as covered for the original coverage period. My old serial number now shows that no coverage plan is available. Guess I'm good, although I should mention that my service was performed under warranty rather than the terms of DCR. I think the end result would likely be the same, though, other than that my "Remaining Times" number would have been decremented with DCR.
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Actually, you can check your care refresh status here:
repair.dji.com
DJI
DJI 大疆自助服务中心 为您提供自主的一体化的维修服务：自主送修，预约快修快换，维修退换货进度查询，配件价格查询等等；您可以随时登录个人中心在“我的案例“中追溯您的各项服务进度；还可以查询距离你最近的线下维修中心。
If the repair was performed under warranty then there should not be a deduction on the remaining balance.
You might want to get with DJI Care Refresh to see what is up.
Yep. The email I got from DCR reads like a screen shot of that DJI CARE web page. So you have all the same info after all. I printed mine out for safe keeping - hope I never need it
Dodge DeBoulet
Well-Known Member
There was no deduction on my remaining balance ... it's still at 2. I was pointing out that it would have decremented if it had been fixed under DCR.
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