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What did I do to deserve this?
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<blockquote data-quote="Maniac_au" data-source="post: 94567" data-attributes="member: 17154"><p>No, I’m in Australia, so I sent mine to Melbourne and as such they didn’t just change everything & hope for the best, they confirmed the fault, which even after checking online myself I was pretty sure was the problem. Showed the cost of the one part needing replaced, & the cost for labour, all waived as in warranty.</p><p></p><p>Yes, I got a new replacement, not a refurb, as it was effectively new when it went in.</p><p>As you suspect yes they DJI probably do not repair locally, as happens with a lot of things, Computer Motherboards for example, as its not cost effective.</p><p>There are D1Stores in Brisbane that do warranty repairs as well as paid repairs in store but only on units that they sold for warranty repair.</p><p></p><p>Your malfunction is very similar to mine except all my disconnects were either when testing on the bench or very low level flights</p><p>I would suggest to Upload your flight logs here for someone to look @ they may assist you getting the decision changed if they show anything was malfunctioning before especially as you say it had Compass errors, as well as disconnecting.</p><p>Just a suggestion.</p><p>I take it that you are in the US, as your invoice is in US$.</p></blockquote><p></p>
[QUOTE="Maniac_au, post: 94567, member: 17154"] No, I’m in Australia, so I sent mine to Melbourne and as such they didn’t just change everything & hope for the best, they confirmed the fault, which even after checking online myself I was pretty sure was the problem. Showed the cost of the one part needing replaced, & the cost for labour, all waived as in warranty. Yes, I got a new replacement, not a refurb, as it was effectively new when it went in. As you suspect yes they DJI probably do not repair locally, as happens with a lot of things, Computer Motherboards for example, as its not cost effective. There are D1Stores in Brisbane that do warranty repairs as well as paid repairs in store but only on units that they sold for warranty repair. Your malfunction is very similar to mine except all my disconnects were either when testing on the bench or very low level flights I would suggest to Upload your flight logs here for someone to look @ they may assist you getting the decision changed if they show anything was malfunctioning before especially as you say it had Compass errors, as well as disconnecting. Just a suggestion. I take it that you are in the US, as your invoice is in US$. [/QUOTE]
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What did I do to deserve this?