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Battery Eject!!
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<blockquote data-quote="sdeni" data-source="post: 56631" data-attributes="member: 11741"><p>What is the secret to receive a 100% reimbursement from DJI? I had a battery eject case open with DJI (drone was lost in the water, not recovered); but their log analysis is in-conclusive (record shows good signal, full battery power, just ending abruptly above water):</p><p></p><p style="margin-left: 20px"><span style="color: #ff4d4d">1 the GPS signal was fine and the aircraft worked under GPS mode.</span></p> <p style="margin-left: 20px"><span style="color: #ff4d4d">2 t=02-51 h=36.6m d=76.4m the app record ended when the aircraft was hovering.</span></p> <p style="margin-left: 20px"><span style="color: #ff4d4d">3 takeoff ####;end ######</span></p> <p style="margin-left: 20px"><span style="color: #ff4d4d">Conclusion: unknown reason.</span></p><p></p><p>I had a back and forth e-mail exchange with support - was initially offered a 30% discount, escalated to a manager - they now offer 50% discount... seems like it is a final offer.</p><p></p><p>Would someone, who had similar case and received 100% reimbursement, be willing to share their case #, so I could quote it in my communication with DJI?</p></blockquote><p></p>
[QUOTE="sdeni, post: 56631, member: 11741"] What is the secret to receive a 100% reimbursement from DJI? I had a battery eject case open with DJI (drone was lost in the water, not recovered); but their log analysis is in-conclusive (record shows good signal, full battery power, just ending abruptly above water): [INDENT][COLOR=#ff4d4d]1 the GPS signal was fine and the aircraft worked under GPS mode. 2 t=02-51 h=36.6m d=76.4m the app record ended when the aircraft was hovering. 3 takeoff ####;end ###### Conclusion: unknown reason.[/COLOR][/INDENT] I had a back and forth e-mail exchange with support - was initially offered a 30% discount, escalated to a manager - they now offer 50% discount... seems like it is a final offer. Would someone, who had similar case and received 100% reimbursement, be willing to share their case #, so I could quote it in my communication with DJI? [/QUOTE]
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Battery Eject!!