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DJI Care Refresh experience
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<blockquote data-quote="shegeek72" data-source="post: 48806" data-attributes="member: 9304"><p>Anyone pay the $59 care refresh charge and not the additional $49 for service? </p><p></p><p>I sent my Care Refresh covered Spark back to DJI after hitting a tree. Got an email saying the gimbal/camera needed replacement and it would cost an additional $49. I went on DJI tech support chat and asked if repairs only (not replacement) required an added $49. The tech wasn't very specific, just said the $49 extra covers "replacement unit that is new or equivalent to new in performance and reliability." I asked why they didn't just charge $108 ($59 + $49) upfront and he said he "honestly didn't know."</p></blockquote><p></p>
[QUOTE="shegeek72, post: 48806, member: 9304"] Anyone pay the $59 care refresh charge and not the additional $49 for service? I sent my Care Refresh covered Spark back to DJI after hitting a tree. Got an email saying the gimbal/camera needed replacement and it would cost an additional $49. I went on DJI tech support chat and asked if repairs only (not replacement) required an added $49. The tech wasn't very specific, just said the $49 extra covers "replacement unit that is new or equivalent to new in performance and reliability." I asked why they didn't just charge $108 ($59 + $49) upfront and he said he "honestly didn't know." [/QUOTE]
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