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Dji go4 app at it again
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<blockquote data-quote="Faithley" data-source="post: 68555" data-attributes="member: 5163"><p>I contacted DJI and asked them for assistance with my problem, this is the reply.</p><p></p><p>Hi Faithleyadenorff,</p><p></p><p>Thank you for contacting DJI Technical Support.</p><p></p><p>We're very sorry to know the unfortunate experience you've had with DJI. Definitely, that's not the kind of experience we would like for you to have. However, rest assured that we will provide our best possible support.</p><p></p><p>Does your spark drone had a crash incident before?</p><p></p><p>Let us go ahead and attempt to resolve this by following these steps:</p><p></p><p>> Here's a useful link How to Update the DJI Spark's Firmware with DJI Assistant 2 </p><p>> You may download the DJI assistant 2 thru our website: SPARK DOWNLOADS</p><p></p><p>You may also uninstall and reinstallagain your DJI GO 4 app. There might be an issue as well with the DJI GO 4 app. </p><p></p><p>You may also consider to check if your mobile phone are part of the recommended device. It might be one of the reason you encounter transmission issue between your drone and remote control or the DJI GO 4 app has an issue. </p><p></p><p></p><p></p><p>We are hoping that we assist you well today. If you need any further information/assistance, please do not hesitate to reply to this email.</p><p></p><p>Best Regards,</p><p></p><p>Jerome L.</p><p>DJI Customer Support</p><p></p><p></p><p></p><p>Sent from my HUAWEI RIO-L01 using Tapatalk</p></blockquote><p></p>
[QUOTE="Faithley, post: 68555, member: 5163"] I contacted DJI and asked them for assistance with my problem, this is the reply. Hi Faithleyadenorff, Thank you for contacting DJI Technical Support. We're very sorry to know the unfortunate experience you've had with DJI. Definitely, that's not the kind of experience we would like for you to have. However, rest assured that we will provide our best possible support. Does your spark drone had a crash incident before? Let us go ahead and attempt to resolve this by following these steps: > Here's a useful link How to Update the DJI Spark's Firmware with DJI Assistant 2 > You may download the DJI assistant 2 thru our website: SPARK DOWNLOADS You may also uninstall and reinstallagain your DJI GO 4 app. There might be an issue as well with the DJI GO 4 app. You may also consider to check if your mobile phone are part of the recommended device. It might be one of the reason you encounter transmission issue between your drone and remote control or the DJI GO 4 app has an issue.  We are hoping that we assist you well today. If you need any further information/assistance, please do not hesitate to reply to this email. Best Regards, Jerome L. DJI Customer Support Sent from my HUAWEI RIO-L01 using Tapatalk [/QUOTE]
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Dji go4 app at it again