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DJI Support help ~ Crash in ATTI mode
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<blockquote data-quote="FlightoftheEducator" data-source="post: 19393" data-attributes="member: 3874"><p>Hi, newb who now knows not to take off without GPS lock. I sent my spark out for a quick pic of the river by my house. It started up and said fly with caution, so I was just going to send it out and bring it right back. When I started bringing it back, it went 30 mph and backwards straight into a tree, crashed down, and into the water.</p><p></p><p>I managed to recover it, and popped it in a bowl with rice. The next day it flew, but it was wonky, so I sent it in to DJI.</p><p></p><p>So here's my problem.</p><p></p><p>DJI asked for $495 to "Fix" it, but didn't say what was wrong with it. They said it was pilot error because it didn't have GPS lock. I told them that I stopped moving the stick because it was going so fast, and that if it wasn't in sport mode, it shouldn't have been able to go that fast. Especially, if I had let go of the stick.</p><p></p><p>I'm new and I'm not sure about all this and what to do and say. They keep responding with canned comments and aren't explaining anything. It seems like they didn't even open it up to see what's wrong. THey want me to provide proof that I didn't control it into a tree. How am I supposed to prove that? I sent them my flight log, but I don't know what all that means. It seems ridiculous to ask for full purchase price and not even tell me why.</p><p></p><p>Any tips on how to battle this or am I screwed? We've been going back and forth for almost 3 weeks now and nothing is happening, and I go to Peru next Friday <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" /></p></blockquote><p></p>
[QUOTE="FlightoftheEducator, post: 19393, member: 3874"] Hi, newb who now knows not to take off without GPS lock. I sent my spark out for a quick pic of the river by my house. It started up and said fly with caution, so I was just going to send it out and bring it right back. When I started bringing it back, it went 30 mph and backwards straight into a tree, crashed down, and into the water. I managed to recover it, and popped it in a bowl with rice. The next day it flew, but it was wonky, so I sent it in to DJI. So here's my problem. DJI asked for $495 to "Fix" it, but didn't say what was wrong with it. They said it was pilot error because it didn't have GPS lock. I told them that I stopped moving the stick because it was going so fast, and that if it wasn't in sport mode, it shouldn't have been able to go that fast. Especially, if I had let go of the stick. I'm new and I'm not sure about all this and what to do and say. They keep responding with canned comments and aren't explaining anything. It seems like they didn't even open it up to see what's wrong. THey want me to provide proof that I didn't control it into a tree. How am I supposed to prove that? I sent them my flight log, but I don't know what all that means. It seems ridiculous to ask for full purchase price and not even tell me why. Any tips on how to battle this or am I screwed? We've been going back and forth for almost 3 weeks now and nothing is happening, and I go to Peru next Friday :( [/QUOTE]
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DJI Support help ~ Crash in ATTI mode