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DJI Support is THE WORST
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<blockquote data-quote="pmshop" data-source="post: 88755" data-attributes="member: 3174"><p>I would have to agree with RoarRoar.</p><p>I had zero issues with DJI and service with my Sparks.</p><p>They did everything to make it right.</p><p></p><p>Not so with my Mavic Air experience.</p><p>All in 3 weeks time mind you:</p><p>Purchased refurb Mavic Air Flymore package direct from DJI - had faith since I got excellent refurb Sparks in Care Refresh exchange.</p><p>1) One battery DOA - 10 days to exchange from a service center 4 hours away.</p><p>2) Stuck pixels that show on night videos/ pictures.</p><p>3) Faint white grid across the field of view that shows on the videos/ pictures</p><p>Sample:</p><p>[URL unfurl="true"]https://cdn.airvuz.com/drone-video/add982a967d9839c46078bcff7d470ab/add982a967d9839c46078bcff7d470ab-1080p.mp4[/URL]</p><p>4) Sent in the Mavic Air for issues 2 & 3, got a new Mavic Air (no "R" in the serial) - same issues but stuck pixels in different area.</p><p>5) Purchased a new spare Mavic Air regular package - only battery with kit DOA - Still waiting on return battery.</p><p>6) Second Mavic Air has stuck pixels too in different areas that show up on the media.</p><p>7) Faint grid more pronounced with different shades of contrast across field of view that shows up on the media.</p><p>8) Discovered I cannot shoot panos - sphere or 180 on either Mavic Air without exposure distortion on auto or manual.</p><p>[ATTACH=full]9766[/ATTACH]</p><p>9) Here is the kicker - controller on the second Mavic Air reboots in flight.</p><p></p><p>Everything has been covered under warranty so far but as far as communication, seriously lacking.</p><p>Two of the service tags that require a signature I wanted rerouted to my place of work.</p><p>ZERO of my requests were answered in a timely manner although the case confirmation email says to contact <a href="mailto:support@dji.com">support@dji.com</a> for that situation.</p><p>Replies are getting to be 36 hours upon submitting.</p><p></p><p>Ergo, my thread title in Mavic Pilots and DJI Mavic forums: "Really Losing Faith"</p></blockquote><p></p>
[QUOTE="pmshop, post: 88755, member: 3174"] I would have to agree with RoarRoar. I had zero issues with DJI and service with my Sparks. They did everything to make it right. Not so with my Mavic Air experience. All in 3 weeks time mind you: Purchased refurb Mavic Air Flymore package direct from DJI - had faith since I got excellent refurb Sparks in Care Refresh exchange. 1) One battery DOA - 10 days to exchange from a service center 4 hours away. 2) Stuck pixels that show on night videos/ pictures. 3) Faint white grid across the field of view that shows on the videos/ pictures Sample: [URL unfurl="true"]https://cdn.airvuz.com/drone-video/add982a967d9839c46078bcff7d470ab/add982a967d9839c46078bcff7d470ab-1080p.mp4[/URL] 4) Sent in the Mavic Air for issues 2 & 3, got a new Mavic Air (no "R" in the serial) - same issues but stuck pixels in different area. 5) Purchased a new spare Mavic Air regular package - only battery with kit DOA - Still waiting on return battery. 6) Second Mavic Air has stuck pixels too in different areas that show up on the media. 7) Faint grid more pronounced with different shades of contrast across field of view that shows up on the media. 8) Discovered I cannot shoot panos - sphere or 180 on either Mavic Air without exposure distortion on auto or manual. [ATTACH type="full" alt="9766"]9766[/ATTACH] 9) Here is the kicker - controller on the second Mavic Air reboots in flight. Everything has been covered under warranty so far but as far as communication, seriously lacking. Two of the service tags that require a signature I wanted rerouted to my place of work. ZERO of my requests were answered in a timely manner although the case confirmation email says to contact [EMAIL]support@dji.com[/EMAIL] for that situation. Replies are getting to be 36 hours upon submitting. Ergo, my thread title in Mavic Pilots and DJI Mavic forums: "Really Losing Faith" [/QUOTE]
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DJI Support is THE WORST