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DJI Support is THE WORST
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<blockquote data-quote="Andre Levite" data-source="post: 88905" data-attributes="member: 10850"><p>I think the experiences with "support" are split 50:50 between great and awful are partly because you are dealing with 2 different entities.</p><p></p><p>DJI Support is mostly based in China and provides worldwide service. They are spread pretty thin and there's often a language barrier. Hence the worse service in my experience.</p><p></p><p>DJI Warranty for US is based in Texas and only serves North America. They are extremely efficient and communicate every tiny step in the process. I've been extremely impressed with their service.</p><p></p><p>There is a lot of selection bias in these reviews (including my own) because our individual sample size is so small. And pooling or experience is just as flawed given the propensity for negative experiences to be reported louder and more frequently compared to when support "just works".</p><p></p><p>DJI Care warranty work is the single best "support" I've gotten from <strong><u>any</u></strong> company.</p></blockquote><p></p>
[QUOTE="Andre Levite, post: 88905, member: 10850"] I think the experiences with "support" are split 50:50 between great and awful are partly because you are dealing with 2 different entities. DJI Support is mostly based in China and provides worldwide service. They are spread pretty thin and there's often a language barrier. Hence the worse service in my experience. DJI Warranty for US is based in Texas and only serves North America. They are extremely efficient and communicate every tiny step in the process. I've been extremely impressed with their service. There is a lot of selection bias in these reviews (including my own) because our individual sample size is so small. And pooling or experience is just as flawed given the propensity for negative experiences to be reported louder and more frequently compared to when support "just works". DJI Care warranty work is the single best "support" I've gotten from [B][U]any[/U][/B] company. [/QUOTE]
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DJI Support is THE WORST