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I AM AT MY WITTS END WITH DJI!!
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<blockquote data-quote="Luno" data-source="post: 104150" data-attributes="member: 18134"><p>I’m gonna assume your in America. In Australia our consumer laws are pretty clear, you don’t go straight to the manufacturer. The responsibility of replacing or finding out about a replacement from a defective product is on the place that you bought it. We also have something called reasonable use or expectation, which basically gives anything mechanical or electronic 1 year in which if it fails</p><p>Regardless of warranty or insurance on the product the product must be replaced or refunded.</p><p></p><p>So hopefully you guys do something similar which means your problem should be directed at the place in which your bought it and if it was faulty or defective within 1 year you should definitely be given a refund or replacement but through the place in which you bought it.</p><p></p><p>An example is I like to play Xbox. I use a more expensive controller called an elite controller, these things are notorious for breaking bumper buttons. I bought my first elite maybe 4 years ago. I am now on my 8th and I have never paid for any other then my first. Because no controller has made it past 1 year and it is a reasonable expectation of use that it should. I take it back to the store I brought it from tell them it’s broken from normal function. Occasionally they tell me something wrong like oh you have to go to Microsoft or that’s not covered. I remind them that it is under the consumer laws and have a brand new controller in my hand within minutes.</p></blockquote><p></p>
[QUOTE="Luno, post: 104150, member: 18134"] I’m gonna assume your in America. In Australia our consumer laws are pretty clear, you don’t go straight to the manufacturer. The responsibility of replacing or finding out about a replacement from a defective product is on the place that you bought it. We also have something called reasonable use or expectation, which basically gives anything mechanical or electronic 1 year in which if it fails Regardless of warranty or insurance on the product the product must be replaced or refunded. So hopefully you guys do something similar which means your problem should be directed at the place in which your bought it and if it was faulty or defective within 1 year you should definitely be given a refund or replacement but through the place in which you bought it. An example is I like to play Xbox. I use a more expensive controller called an elite controller, these things are notorious for breaking bumper buttons. I bought my first elite maybe 4 years ago. I am now on my 8th and I have never paid for any other then my first. Because no controller has made it past 1 year and it is a reasonable expectation of use that it should. I take it back to the store I brought it from tell them it’s broken from normal function. Occasionally they tell me something wrong like oh you have to go to Microsoft or that’s not covered. I remind them that it is under the consumer laws and have a brand new controller in my hand within minutes. [/QUOTE]
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I AM AT MY WITTS END WITH DJI!!