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I AM AT MY WITTS END WITH DJI!!
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<blockquote data-quote="Dougcjohn" data-source="post: 104173" data-attributes="member: 4060"><p>I'd agree, it'd be a Walmart return... if it wasn't destroyed in the drop, and receipt proving Battery was just a few days old & obviously bad; a return/exchange probably wouldn't even been challenged.</p><p></p><p>On the DJI Service... sorry to hear your series of events. Their service used to be very poor and had a bad reputation. A year or so back, they revamped their USA service center (no experience outside USA) with improved processes, communication, and services. My last 5-6 service issues have been great overall, my only negative is sometimes getting case underway takes a bit. I've found them to be better "now" than other brands. I personally like the way they issue a pre-paid shipping label, and keep you informed of progress, and if customer paid, sending a statement and continues on a prompt repair with paid return shipping. On paid, I've been impressed what they've covered that I expected to customer pay... that too has been a major improvement. Example: purchasd on ebay, 2 different buys on older Z3 camera with known issues or failure points. Sent to DJI service planning to pay for rebuild... get notice cameras repaired and retuned... impressive! </p><p></p><p>Regarding shipping battery... if it hadn't ignited then I'd ship it... as a precaution, I'd place it in a lipo bag and ship the legal route by USPS and informing them there is a small lipo battery so they place a lipo sticker on box. That insures ground shipment or lipo container in cargo bay. </p><p></p><p>But again, that would have been after the Walmart Return window expired.</p></blockquote><p></p>
[QUOTE="Dougcjohn, post: 104173, member: 4060"] I'd agree, it'd be a Walmart return... if it wasn't destroyed in the drop, and receipt proving Battery was just a few days old & obviously bad; a return/exchange probably wouldn't even been challenged. On the DJI Service... sorry to hear your series of events. Their service used to be very poor and had a bad reputation. A year or so back, they revamped their USA service center (no experience outside USA) with improved processes, communication, and services. My last 5-6 service issues have been great overall, my only negative is sometimes getting case underway takes a bit. I've found them to be better "now" than other brands. I personally like the way they issue a pre-paid shipping label, and keep you informed of progress, and if customer paid, sending a statement and continues on a prompt repair with paid return shipping. On paid, I've been impressed what they've covered that I expected to customer pay... that too has been a major improvement. Example: purchasd on ebay, 2 different buys on older Z3 camera with known issues or failure points. Sent to DJI service planning to pay for rebuild... get notice cameras repaired and retuned... impressive! Regarding shipping battery... if it hadn't ignited then I'd ship it... as a precaution, I'd place it in a lipo bag and ship the legal route by USPS and informing them there is a small lipo battery so they place a lipo sticker on box. That insures ground shipment or lipo container in cargo bay. But again, that would have been after the Walmart Return window expired. [/QUOTE]
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I AM AT MY WITTS END WITH DJI!!