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I AM AT MY WITTS END WITH DJI!!
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<blockquote data-quote="Fla_nugz8504" data-source="post: 104245" data-attributes="member: 18396"><p>They have drones written into theyre return policy. Attached a picture so you could see what I’d be trying to return. About the ticket number.... I have had 4 given to me. That’s another thing that’s happened. As I’ve been passed around to all these different techs. Every 2-3 I get I’ll have one issue me a new number. And I would post on the dji forum but the ones you see commenting on there I have spoke too through email. Electra, sherrie, red, don, ken and so on.</p><p></p><p>Again, when I first reached out to them I said I just wanted to know what happened. Wasn’t looking for a replacement, or 30% off. (which they give to people who fly them into they’re ceiling fan, but have yet to even offer). I wasn’t grounded because of it. I had other drones to fly, including a spark. I was genuinely curious as to what happened. I watched the whole thing happen and it was not just power loss. Something happened. The battery that was on it was not the one that I got with the drone, someone mentioned showing them the battery and that it was brand new. The one on it had 4 charge cycles. It was a 2nd gen battery I believe based on manufacturing date. I could be wrong. 10/2018. However even with the first gen batteries. They didn’t fall out as long as they were put on correctly and checked, and that’s something I do Every. Single. Time. I do it without thinking about it. Idk. Like the title says. I’m at my wits end. Idk what to do. Just give up? Keep giving them my money? Quit the hobby? Because personally I couldn’t continue and not use dji. At least not yet. So I can’t do both. I want that new mavic mini SO BAD. I just have a real hard time talking myself into giving them anymore support. Because the first time it was theyre turn they didn’t show up. I got 6+ new drones that have been activated on my account and I’m sure they can see that.I showed up. This isn’t my first crash or my first total loss but this is the first time that I feel there was nothing I could have done that would have changed the outcome of that flight. So I reached out. And here we are.</p></blockquote><p></p>
[QUOTE="Fla_nugz8504, post: 104245, member: 18396"] They have drones written into theyre return policy. Attached a picture so you could see what I’d be trying to return. About the ticket number.... I have had 4 given to me. That’s another thing that’s happened. As I’ve been passed around to all these different techs. Every 2-3 I get I’ll have one issue me a new number. And I would post on the dji forum but the ones you see commenting on there I have spoke too through email. Electra, sherrie, red, don, ken and so on. Again, when I first reached out to them I said I just wanted to know what happened. Wasn’t looking for a replacement, or 30% off. (which they give to people who fly them into they’re ceiling fan, but have yet to even offer). I wasn’t grounded because of it. I had other drones to fly, including a spark. I was genuinely curious as to what happened. I watched the whole thing happen and it was not just power loss. Something happened. The battery that was on it was not the one that I got with the drone, someone mentioned showing them the battery and that it was brand new. The one on it had 4 charge cycles. It was a 2nd gen battery I believe based on manufacturing date. I could be wrong. 10/2018. However even with the first gen batteries. They didn’t fall out as long as they were put on correctly and checked, and that’s something I do Every. Single. Time. I do it without thinking about it. Idk. Like the title says. I’m at my wits end. Idk what to do. Just give up? Keep giving them my money? Quit the hobby? Because personally I couldn’t continue and not use dji. At least not yet. So I can’t do both. I want that new mavic mini SO BAD. I just have a real hard time talking myself into giving them anymore support. Because the first time it was theyre turn they didn’t show up. I got 6+ new drones that have been activated on my account and I’m sure they can see that.I showed up. This isn’t my first crash or my first total loss but this is the first time that I feel there was nothing I could have done that would have changed the outcome of that flight. So I reached out. And here we are. [/QUOTE]
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I AM AT MY WITTS END WITH DJI!!