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I AM AT MY WITTS END WITH DJI!!
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<blockquote data-quote="Dougcjohn" data-source="post: 104250" data-attributes="member: 4060"><p>I hear ya... it’s frustrating at times. </p><p>Although, I would utilize the label and send it to them... that’s more forward step than you’ve gotten so far... once in their hands, you’re more likely to get past the Ft end filter personnel.</p><p></p><p>Not sure how you got it started, but I discovered if you call / screen chat and they issue a case, it’s a call case, not a service case... personally I’m not sure what the difference is either.</p><p></p><p>I always create a service request first, that generates a shipping label most of the time... if not, ignore and create another one in a different way or slightly different response to generate the shipping label. Print the case ID sheet and reference that going forward. </p><p></p><p>Although your smashed craft may present a challenge.</p><p>If they (DJI) can provide any written statement on voltage failing and not you action... you may have a valid argument with Walmart too... Manager.</p><p></p><p>Sorry for your headache... Good Luck</p></blockquote><p></p>
[QUOTE="Dougcjohn, post: 104250, member: 4060"] I hear ya... it’s frustrating at times. Although, I would utilize the label and send it to them... that’s more forward step than you’ve gotten so far... once in their hands, you’re more likely to get past the Ft end filter personnel. Not sure how you got it started, but I discovered if you call / screen chat and they issue a case, it’s a call case, not a service case... personally I’m not sure what the difference is either. I always create a service request first, that generates a shipping label most of the time... if not, ignore and create another one in a different way or slightly different response to generate the shipping label. Print the case ID sheet and reference that going forward. Although your smashed craft may present a challenge. If they (DJI) can provide any written statement on voltage failing and not you action... you may have a valid argument with Walmart too... Manager. Sorry for your headache... Good Luck [/QUOTE]
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I AM AT MY WITTS END WITH DJI!!