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IMU Failure
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<blockquote data-quote="Alan Burton" data-source="post: 103309" data-attributes="member: 19124"><p>Based on the broken English I'm getting the (foreign) based DJI support keeps emailing me and asking me questions that I answered in the original email to them such as " it this a problem with the IMU or the ECU, I clearly explained it was the ECU. Earlier this afternoon I was told they were preparing to send me a return label, I've seen nothing since. Now I wonder if they are actually going to ((snail) mail me one. Truthfully after reading all the post about problems everyone is having out there I am becoming less impressed with DJI's products and support at every turn. When you pay the kind of money you do for a DJI drone it should simply work. From what I'm seeing there are far too many failures occurring out there and many are not associated with a crash or trauma as was the case with the IMU repair on my Spark. I mean seriously if they can put out a firmware update that cripples a drone and make big bucks forcing you to return it for repair at $65 an hour that's quite a setup. I am hoping for better news tomorrow, I will keep you posted.</p></blockquote><p></p>
[QUOTE="Alan Burton, post: 103309, member: 19124"] Based on the broken English I'm getting the (foreign) based DJI support keeps emailing me and asking me questions that I answered in the original email to them such as " it this a problem with the IMU or the ECU, I clearly explained it was the ECU. Earlier this afternoon I was told they were preparing to send me a return label, I've seen nothing since. Now I wonder if they are actually going to ((snail) mail me one. Truthfully after reading all the post about problems everyone is having out there I am becoming less impressed with DJI's products and support at every turn. When you pay the kind of money you do for a DJI drone it should simply work. From what I'm seeing there are far too many failures occurring out there and many are not associated with a crash or trauma as was the case with the IMU repair on my Spark. I mean seriously if they can put out a firmware update that cripples a drone and make big bucks forcing you to return it for repair at $65 an hour that's quite a setup. I am hoping for better news tomorrow, I will keep you posted. [/QUOTE]
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IMU Failure