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[Noobie Question] Spark - really that unreliable?
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<blockquote data-quote="Rick Morton" data-source="post: 17093" data-attributes="member: 2166"><p>Ok... I got my new, replacement Spark yesterday after losing GPS and crashing into trees. I should have been able to control it in ATTI but in the panic as it flew away fast, I couldn't respond fast enough. After receiving it, I wrote to Tech Support to ask what the "diagnosis" was. This is the first response.</p><p>"Our technicians concluded that it was a user error since the last recorded command were your input controls when you were trying to regain control. As for the reason the Spark lost GPS signal was the fact that there was <strong>weak satellite signals attributed by underground wires such as fiber optics and other electrical wiring with a certain frequency range overlapping over the satellite signal.</strong>"</p><p>I wrote back to say I was at the edge of a small inlet and marsh with no wires, towers, buildings, NOTHING around for miles. I didn't see any reason for any disastrous interference with satellite signals.</p><p>He responded:</p><p>"The only data they have was the flight logs saved on your crashed Spark. And that data simply shows the recorded flight and system issues the drone was experiencing an the time. External factors would be difficult to determine as all they can go by would be GPS coordinates during the time of the incident.</p><p>Since the data shows that there was still connectivity with the remote during the flight the crash would not be considered as a drone malfunction but due to factors than voided the warranty. And with that last known command before impact was your input commands.</p><p>While specifically not considered your fault due to the fact you were simply trying to regain control but the conclusion and end result was as data stated. All in all it was an unfortunate unforeseen incident."</p><p>So... bottom line. Pilot error. I'm assuming because I had been driving with the Spark and did NOT calibrate the compass before flying, the GPS system failed. I have to assume this because I don't want to be afraid to fly for fear of losing control again. I want it to have been MY fault... something I can prevent by learning to be a better pilot. Hopefully this is true.</p></blockquote><p></p>
[QUOTE="Rick Morton, post: 17093, member: 2166"] Ok... I got my new, replacement Spark yesterday after losing GPS and crashing into trees. I should have been able to control it in ATTI but in the panic as it flew away fast, I couldn't respond fast enough. After receiving it, I wrote to Tech Support to ask what the "diagnosis" was. This is the first response. "Our technicians concluded that it was a user error since the last recorded command were your input controls when you were trying to regain control. As for the reason the Spark lost GPS signal was the fact that there was [B]weak satellite signals attributed by underground wires such as fiber optics and other electrical wiring with a certain frequency range overlapping over the satellite signal.[/B]" I wrote back to say I was at the edge of a small inlet and marsh with no wires, towers, buildings, NOTHING around for miles. I didn't see any reason for any disastrous interference with satellite signals. He responded: "The only data they have was the flight logs saved on your crashed Spark. And that data simply shows the recorded flight and system issues the drone was experiencing an the time. External factors would be difficult to determine as all they can go by would be GPS coordinates during the time of the incident. Since the data shows that there was still connectivity with the remote during the flight the crash would not be considered as a drone malfunction but due to factors than voided the warranty. And with that last known command before impact was your input commands. While specifically not considered your fault due to the fact you were simply trying to regain control but the conclusion and end result was as data stated. All in all it was an unfortunate unforeseen incident." So... bottom line. Pilot error. I'm assuming because I had been driving with the Spark and did NOT calibrate the compass before flying, the GPS system failed. I have to assume this because I don't want to be afraid to fly for fear of losing control again. I want it to have been MY fault... something I can prevent by learning to be a better pilot. Hopefully this is true. [/QUOTE]
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[Noobie Question] Spark - really that unreliable?