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Remote Control Main Board failure in less than 12 months!
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<blockquote data-quote="Kikisparke" data-source="post: 78859" data-attributes="member: 15792"><p>Hi all - we just want to share our disappointment with DJI service and product quality. I went to use the RC after it had been sitting in the case with the Spark for about 4-5 months...we have not used it very often. When I charged the RC, it would not retain battery power. I contacted DJI service and they said to send it it. </p><p></p><p>Well, apparently I contacted them <strong><u>4 days</u> </strong>after the 1 year warranty expired and<u> they will not honor it</u>. The charge is $65 for a mainboard + $65 for service, + taxes = $134. I can buy a brand new RC on Amazon with 12 month warranty for $119 - so this does not make sense to me. I also read about how they do not return the original one, but a refurbished one. Some people end-up having more issues.</p><p></p><p>After a lot of back/forth emails with DJI service, they said NO they will not honor the warranty since I called it in 4 days late. I personally think that's a BS call and poor customer service. Why would a mainboard fail within a 12 month period? They should've just sent me a new one at no charge!</p><p></p><p>I've asked them to return it without fixing it...maybe I can use it for spare parts in the future. In the meantime, we will buy a new one with a 12 month warranty and turn it on monthly!</p><p></p><p>We still love our little Spark but are extremely disappointed in their service department.</p></blockquote><p></p>
[QUOTE="Kikisparke, post: 78859, member: 15792"] Hi all - we just want to share our disappointment with DJI service and product quality. I went to use the RC after it had been sitting in the case with the Spark for about 4-5 months...we have not used it very often. When I charged the RC, it would not retain battery power. I contacted DJI service and they said to send it it. Well, apparently I contacted them [B][U]4 days[/U] [/B]after the 1 year warranty expired and[U] they will not honor it[/U]. The charge is $65 for a mainboard + $65 for service, + taxes = $134. I can buy a brand new RC on Amazon with 12 month warranty for $119 - so this does not make sense to me. I also read about how they do not return the original one, but a refurbished one. Some people end-up having more issues. After a lot of back/forth emails with DJI service, they said NO they will not honor the warranty since I called it in 4 days late. I personally think that's a BS call and poor customer service. Why would a mainboard fail within a 12 month period? They should've just sent me a new one at no charge! I've asked them to return it without fixing it...maybe I can use it for spare parts in the future. In the meantime, we will buy a new one with a 12 month warranty and turn it on monthly! We still love our little Spark but are extremely disappointed in their service department. [/QUOTE]
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Remote Control Main Board failure in less than 12 months!