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<blockquote data-quote="RJB1" data-source="post: 94115" data-attributes="member: 18035"><p>Hey Everyone, I'm in Australia. I bought my Spark back in December last year. It was used but I bought it from a local guy who didn't use it as he has a Phantom. He had the full fly more combo, and it looked brand new. The weather here in northern Australia hasn't been conducive to much flying, rain rain rain and then windy. I also live in DNF zone near an airport, so I have to drive to a location to fly. So with all that I haven't done much flying with the Spark. The flights I did were mixed results. Some were perfect but others Id have the dreaded Spark hop issue, then it started mysteriously dropping under power. Because the drone is out of 12 month warranty it seems DJI isn't interested. They don't want to look at flight records, they wont let you talk to anyone, all they keep saying is "send it to our service center" Ok who works at your service centre and why can't i talk to someone there? But they never tell you, its just "send it to our service center" Ive heard horror stories from others on forums that send it to these DJI service centers only to have their drone stripped down then told "its broken you need a new drone, where do we send these bits" I don't understand why they wont let you talk to someone. The number they give for the service center in Australia is a 300 number switched to a call center in presumably Hong Kong. And all they tell you is "send it to our service center"!!! </p><p></p><p>Anyway I've been having this conversation on the DJI forum in a number of threads that I started when my drone had issues. The moderators or admins either avoid the conversation or then just say, "send it to our service center and you will be paying for everything and no we wont tell you who works there and you can't talk to anyone" I've got them so pissed off I think they are about to ban me, so I found this site, for when the inevitable happens. Welcome to the new world of Chinese power I guess.</p></blockquote><p></p>
[QUOTE="RJB1, post: 94115, member: 18035"] Hey Everyone, I'm in Australia. I bought my Spark back in December last year. It was used but I bought it from a local guy who didn't use it as he has a Phantom. He had the full fly more combo, and it looked brand new. The weather here in northern Australia hasn't been conducive to much flying, rain rain rain and then windy. I also live in DNF zone near an airport, so I have to drive to a location to fly. So with all that I haven't done much flying with the Spark. The flights I did were mixed results. Some were perfect but others Id have the dreaded Spark hop issue, then it started mysteriously dropping under power. Because the drone is out of 12 month warranty it seems DJI isn't interested. They don't want to look at flight records, they wont let you talk to anyone, all they keep saying is "send it to our service center" Ok who works at your service centre and why can't i talk to someone there? But they never tell you, its just "send it to our service center" Ive heard horror stories from others on forums that send it to these DJI service centers only to have their drone stripped down then told "its broken you need a new drone, where do we send these bits" I don't understand why they wont let you talk to someone. The number they give for the service center in Australia is a 300 number switched to a call center in presumably Hong Kong. And all they tell you is "send it to our service center"!!! Anyway I've been having this conversation on the DJI forum in a number of threads that I started when my drone had issues. The moderators or admins either avoid the conversation or then just say, "send it to our service center and you will be paying for everything and no we wont tell you who works there and you can't talk to anyone" I've got them so pissed off I think they are about to ban me, so I found this site, for when the inevitable happens. Welcome to the new world of Chinese power I guess. [/QUOTE]
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