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Spark dies during flight after shooting a pano`, no explination.
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<blockquote data-quote="Gabriel" data-source="post: 28607" data-attributes="member: 5118"><p>well, i got an email from DJI, either they did not read my email or they are pretending i am responsible for the malfunction or issue caused by their own software and hardware.</p><p></p><p></p><p>Name of (Support)</p><p></p><p>16 Jan, 02:17 CST </p><p></p><p>Thank you for contacting DJI Technical Support.</p><p></p><p>We understand that you're having an error with the remote control signal loss, But rest assured that you have the right person to help you out.</p><p></p><p>The possible causes to this issue are listed below:</p><p>1) The remote controller’s signal has been interrupted.</p><p>2) The distance between the aircraft and remote controller is too far.</p><p>3) The remote controller firmware has not been upgraded to the latest version.</p><p>The status indicator on the remote controller of the aircraft is green and the remote controller’s signal is lost.</p><p></p><p>In order for us to troubleshoot the issue that you are currently facing.</p><p>1.Check whether the remote controller firmware is compatible with the aircraft firmware.</p><p>2. Could you please try to log out and log in on your account in DJI GO APP.</p><p>3. Try to uninstall and reinstall the APP. </p><p>4. Once done, reinstall the APP. Please re-link your remote controller with your aircraft. For a video tutorial, please check this link. </p><p>DJI Spark - Linking the Remote Controller [MEDIA=youtube]GOi9WiS-PF8[/MEDIA]</p><p></p><p>5. Make sure that the beginners is disabled and set the max flight distance and altitude on the DJI APP. </p><p>6. Please fly your aircraft on a different location to check. It might be your current location that causes signal interference that results to distance limitation. </p><p></p><p>Note :</p><p>If image transmission signal is lost when the aircraft flies within 100 meters away, send the aircraft and remote controller back for repair.</p><p>If the image transmission signal is lost when the aircraft flies away more than 100 meters:</p><p>1) Check the position of the antennas for the remote controller. Distance should be greater than height during flight. Instruct customers to make sure the remote controller’s antennas are positioned parallel to and are pointed towards the aircraft.</p><p>2) Use a mobile device with a strong performance. Running the DJI GO app may cause high CPU utilization and make the mobile device emit heats, which will affect decoding of the app. With a mobile device with strong performance and encoding, the image transmission will be more stable.</p><p>Ensure that there is optimal signal transmission between the aircraft and remote controller. Adjust the position of the antennas on the remote controller for optimal signal transmission as shown below:</p><p></p><p>If ever the issue persist, please do not hesitate to contact us back. </p><p></p><p>Thank you for choosing DJI and have a nice day!</p><p></p><p></p><p>Best Regards,</p></blockquote><p></p>
[QUOTE="Gabriel, post: 28607, member: 5118"] well, i got an email from DJI, either they did not read my email or they are pretending i am responsible for the malfunction or issue caused by their own software and hardware. [B][/B] Name of (Support) 16 Jan, 02:17 CST Thank you for contacting DJI Technical Support. We understand that you're having an error with the remote control signal loss, But rest assured that you have the right person to help you out. The possible causes to this issue are listed below: 1) The remote controller’s signal has been interrupted. 2) The distance between the aircraft and remote controller is too far. 3) The remote controller firmware has not been upgraded to the latest version. The status indicator on the remote controller of the aircraft is green and the remote controller’s signal is lost. In order for us to troubleshoot the issue that you are currently facing. 1.Check whether the remote controller firmware is compatible with the aircraft firmware. 2. Could you please try to log out and log in on your account in DJI GO APP. 3. Try to uninstall and reinstall the APP. 4. Once done, reinstall the APP. Please re-link your remote controller with your aircraft. For a video tutorial, please check this link. DJI Spark - Linking the Remote Controller [MEDIA=youtube]GOi9WiS-PF8[/MEDIA] 5. Make sure that the beginners is disabled and set the max flight distance and altitude on the DJI APP. 6. Please fly your aircraft on a different location to check. It might be your current location that causes signal interference that results to distance limitation. Note : If image transmission signal is lost when the aircraft flies within 100 meters away, send the aircraft and remote controller back for repair. If the image transmission signal is lost when the aircraft flies away more than 100 meters: 1) Check the position of the antennas for the remote controller. Distance should be greater than height during flight. Instruct customers to make sure the remote controller’s antennas are positioned parallel to and are pointed towards the aircraft. 2) Use a mobile device with a strong performance. Running the DJI GO app may cause high CPU utilization and make the mobile device emit heats, which will affect decoding of the app. With a mobile device with strong performance and encoding, the image transmission will be more stable. Ensure that there is optimal signal transmission between the aircraft and remote controller. Adjust the position of the antennas on the remote controller for optimal signal transmission as shown below: If ever the issue persist, please do not hesitate to contact us back. Thank you for choosing DJI and have a nice day! Best Regards, [/QUOTE]
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Spark dies during flight after shooting a pano`, no explination.