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DJI Care - Experience and Advice
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<blockquote data-quote="nedcampbell" data-source="post: 63158" data-attributes="member: 12637"><p>Okay -- I need some help with the best path to filing a claim with DJI Care.</p><p></p><p>Here is my scenario:</p><p>- Flying Spark coupled to my iPhone 8</p><p>- Fly out from an open spot near a woods</p><p>- Go up and are flying connected over a lake and dam for about 4 minutes</p><p>- With no warning, my Spark disconnects and I have not controls. It is in clear line of sight.</p><p>- I wait for it to reconnect, but nothing happens after a minute or so.</p><p>- I'm guessing I'm down to about 20% battery at this point, so I shut down my WiFi and try to reconnect -- nada</p><p>- I do it twice more and then I reconnect</p><p>- The drone viewer shows it has started to Return To Home but it is headed for some trees</p><p>- I try to cancel but can't get it done</p><p>- Next message - something like "Your Motor is Stuck" and all I see is leave and blue sky in the view finder</p><p>- I track where it should be by Find My Drone but there are about 4-5 sycamore trees about 60 feet tall and I assume my Sparky is up there some where.</p><p></p><p>If my Sparky had not disconnected, I would never have had an issue.</p><p>Any experience with filing a claim to DJI Care?</p><p>Any advice?</p><p>Thanks.</p></blockquote><p></p>
[QUOTE="nedcampbell, post: 63158, member: 12637"] Okay -- I need some help with the best path to filing a claim with DJI Care. Here is my scenario: - Flying Spark coupled to my iPhone 8 - Fly out from an open spot near a woods - Go up and are flying connected over a lake and dam for about 4 minutes - With no warning, my Spark disconnects and I have not controls. It is in clear line of sight. - I wait for it to reconnect, but nothing happens after a minute or so. - I'm guessing I'm down to about 20% battery at this point, so I shut down my WiFi and try to reconnect -- nada - I do it twice more and then I reconnect - The drone viewer shows it has started to Return To Home but it is headed for some trees - I try to cancel but can't get it done - Next message - something like "Your Motor is Stuck" and all I see is leave and blue sky in the view finder - I track where it should be by Find My Drone but there are about 4-5 sycamore trees about 60 feet tall and I assume my Sparky is up there some where. If my Sparky had not disconnected, I would never have had an issue. Any experience with filing a claim to DJI Care? Any advice? Thanks. [/QUOTE]
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