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DJI Care Refresh
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<blockquote data-quote="nilanjan118" data-source="post: 77482" data-attributes="member: 13902"><p>Has anybody ever opted for a replacement under DJI Care Refresh? I need some details about the same.</p><p></p><p>I crashed my drone the other day breaking the front left arm.</p><p>So I wrote a mail to DJI - JAPAN explaining my case and they replied asking for some more details like mobile no. and home address to create the case number.</p><p>They also informed me that I need to send the drone to them and after their diagnosis, they will send a repair quotation first. If I think the price of repair is too high, I can opt to use the DJI Care Refresh..</p><p>I replied to them with the details they had asked and now they are quoting a <em><strong><u>Diagnose Fee of JPY8,640</u></strong>.</em></p><p></p><p>Now my question is - do I actually need to pay diagnosis fee?</p><p>At the time of purchase when I had opted for DJI Care Refresh, I was told that the replacement fee under the scheme is 5000JPY and 7000JPY for the first and second time respectively and no extra fee will be charged. So, even if I am not opting for any repair, do I still need to pay the diagnosis fee?</p></blockquote><p></p>
[QUOTE="nilanjan118, post: 77482, member: 13902"] Has anybody ever opted for a replacement under DJI Care Refresh? I need some details about the same. I crashed my drone the other day breaking the front left arm. So I wrote a mail to DJI - JAPAN explaining my case and they replied asking for some more details like mobile no. and home address to create the case number. They also informed me that I need to send the drone to them and after their diagnosis, they will send a repair quotation first. If I think the price of repair is too high, I can opt to use the DJI Care Refresh.. I replied to them with the details they had asked and now they are quoting a [I][B][U]Diagnose Fee of JPY8,640[/U][/B].[/I] Now my question is - do I actually need to pay diagnosis fee? At the time of purchase when I had opted for DJI Care Refresh, I was told that the replacement fee under the scheme is 5000JPY and 7000JPY for the first and second time respectively and no extra fee will be charged. So, even if I am not opting for any repair, do I still need to pay the diagnosis fee? [/QUOTE]
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