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DJI Refused Refund because Spark was Activated
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<blockquote data-quote="Xanth" data-source="post: 2938" data-attributes="member: 336"><p>Encouraged by a post where someone reported contacting DJI via chat and was sent a shipping label to return their Spark for a refund, I contacted DJI chat today. </p><p></p><p>I will post the entire chat transcript later, but it is important that one part of the exchange be shared right away.</p><p></p><p>Some time ago I contacted DJI regarding a return and received an email that included the following requirement:</p><p><strong>a. Within 14 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.</strong></p><p></p><p>Today via chat they stated:</p><p><strong>You can request Return & Refund Service:</strong></p><p><strong>√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.</strong></p><p></p><p>The difference in calendar days is hokey because apparently you have to request the refund within 7 days and return it within 14.</p><p></p><p><strong>The BIG CHANGE is the additional requirement that the Spark not be activated.</strong> </p><p></p><p>If that is now official DJI policy and not a rogue chat rep, I will never buy from DJI.com again. Only local dealers that will provide a reasonable return policy.</p><p></p><p>FYI - The return policy on the DJI site appears to have been changed and is even more restrictive.</p><p><a href="http://store.dji.com/help/return/policy" target="_blank">Refund Policy - Help Center | DJI Store</a></p><p></p><p>Caveat Emptor!</p></blockquote><p></p>
[QUOTE="Xanth, post: 2938, member: 336"] Encouraged by a post where someone reported contacting DJI via chat and was sent a shipping label to return their Spark for a refund, I contacted DJI chat today. I will post the entire chat transcript later, but it is important that one part of the exchange be shared right away. Some time ago I contacted DJI regarding a return and received an email that included the following requirement: [B]a. Within 14 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.[/B] Today via chat they stated: [B]You can request Return & Refund Service: √ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.[/B] [B][/B] The difference in calendar days is hokey because apparently you have to request the refund within 7 days and return it within 14. [B]The BIG CHANGE is the additional requirement that the Spark not be activated.[/B] If that is now official DJI policy and not a rogue chat rep, I will never buy from DJI.com again. Only local dealers that will provide a reasonable return policy. FYI - The return policy on the DJI site appears to have been changed and is even more restrictive. [URL="http://store.dji.com/help/return/policy"]Refund Policy - Help Center | DJI Store[/URL] Caveat Emptor! [/QUOTE]
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DJI Refused Refund because Spark was Activated