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DJI Refused Refund because Spark was Activated

Xanth

Well-Known Member
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Jun 16, 2017
Messages
56
Age
55
Encouraged by a post where someone reported contacting DJI via chat and was sent a shipping label to return their Spark for a refund, I contacted DJI chat today.

I will post the entire chat transcript later, but it is important that one part of the exchange be shared right away.

Some time ago I contacted DJI regarding a return and received an email that included the following requirement:
a. Within 14 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.

Today via chat they stated:
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.


The difference in calendar days is hokey because apparently you have to request the refund within 7 days and return it within 14.

The BIG CHANGE is the additional requirement that the Spark not be activated.

If that is now official DJI policy and not a rogue chat rep, I will never buy from DJI.com again. Only local dealers that will provide a reasonable return policy.

FYI - The return policy on the DJI site appears to have been changed and is even more restrictive.
Refund Policy - Help Center | DJI Store

Caveat Emptor!
 

aviscomi

Well-Known Member
Premium Pilot
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May 27, 2017
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1,110
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Philadelphia, PA
Man that sucks
 

jimbug

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May 27, 2017
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227
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68
It sounds crazy, but it's worked for me many times in the past. Call right back or later this evening and just start another chat from scratch again with no mention of your previous call. It's worth a try.
 

Xanth

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Jun 16, 2017
Messages
56
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55
That was my first instinct too, but over a few days their policy seems to be getting worse, so I found another way to offload it that'll set me back ~$50. It could be worse.
 

大疆晓粉丝

Well-Known Member
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May 27, 2017
Messages
46
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49
That's why I brought from Amazon. I got the standalone from them was delivered on the 6/16. So far I am happy. I might return this and get the Fly more combo. I have 30 days to play with.
 

Xanth

Well-Known Member
Join
Jun 16, 2017
Messages
56
Age
55
That's why I brought from Amazon. I got the standalone from them was delivered on the 6/16. So far I am happy. I might return this and get the Fly more combo. I have 30 days to play with.
I buy everything from Amazon...normally. They didn't get the Mavic's soon enough, and I assumed it would be the same for the Spark.
Next time for sure.

DJI.com is dead to me.
 

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