Fatal Crash and DJI Care Experience

[dingodar]

I smashed sparkie into a concession stand at an abandoned drive-inn theater. After the crash I submitted a DJI express care request, an immediately received a prepaid label. I drove to the ups store and they scanned my label and threw sparkie in a box.
Four days later, I received a brand new factory sealed box with a new spark along with new propellers.
DJI care rocks!!!

 

[Flash]

how old was you spark please ??

 

[dingodar]

I Bought it new off amazon and owned it for 3 months. It was manufactured May 2018.

It’s replacement was manufactured in March 2019

 

[dingodar]

Also worth mentioning...
DJI care notified me of every action.
When my broken drone was received by them, along with tracking for the new one.
And they followed up with a satisfaction survey, which I of course put outstanding on all aspects.

 

[dingodar]

Another thing...
If I crash the new one, I get one more replacement. I think it’s a two per year limit.

 

[jrhoffman75]

I had similar excellent experience when I had a mishap. Great service and support from DJI.

 

[dingodar]

I had similar excellent experience when I had a mishap. Great service and support from DJI.

Good to know!!

 

[JohnnyDeth]

Same happened to me. DJI Care and their service is the best.

 

[dingodar]

I agree!!