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Poor DJI Repair Center Satisfaction
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<blockquote data-quote="David G" data-source="post: 11023" data-attributes="member: 2111"><p>Hello,</p><p></p><p>Iwould like to share my Experience so far After sending my drone to DJI Repair</p><p></p><p>on the 11 of August I open a case at <a href="http://www.dji.com" target="_blank">www.dji.com</a> under onlie repair.</p><p></p><p>I filled out the information and you gave me a case nr. and the address</p><p></p><p>where I should send the drone. The address was in Germany. </p><p>So I sent the drone to Germany.</p><p></p><p></p><p>on the 18 of August I get this mail: from </p><p><strong><a href="mailto:invoice.europe@dji.com">invoice.europe@dji.com</a></strong></p><p>Hello, </p><p></p><p></p><p>just for your Information:</p><p>we´ve forwarded your case to the right department: Netherlands.</p><p>So if there are any further questions, please get in touch with them directly: <a href="mailto:Support.nl@dji.com">Support.nl@dji.com</a> </p><p>Have a nice Weekend </p><p> — </p><p>Best Regards<strong>,</strong></p><p></p><p><strong>DJI GmbH</strong> </p><p>Industriestraße 12</p><p>97618 Niederlauer</p><p>Germany</p><p>Tel: 00 49 (0) 9771 17730-00</p><p>Email: <a href="mailto:Invoice.europe@dji.com">Invoice.europe@dji.com</a></p><p> </p><p></p><p>So far so good. On the 24 of August I get this mail.</p><p></p><p>Dear Customer, </p><p></p><p> </p><p>The item you sent to DJI for repair has been received and the case number is <strong>CAS-885266</strong>. One of our customer representatives may contact you for further details. You can visit <a href="https://repair.dji.com/en/support/RepairTrace?searchkey=6E12B7A0EA11E387189A7A27762F5F376D50AA77830987D8EEB60AB579D61F5E" target="_blank"><strong>Repair Progress Inquiry</strong></a> or through the DJI GO App to view the repair progress after two working days. Thank you for choosing DJI. </p><p></p><p></p><p><strong>Product Details:</strong> </p><p></p><p></p><p></p><p>Product Name Serial Number Quantity</p><p>Spark Remote Controller XXXXXXX</p><p>1</p><p>Aircraft (White) XXXXXXX</p><p>1</p><p></p><p></p><p>This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered. </p><p></p><p></p><p>Best Regards, </p><p></p><p>DJI Support</p><p></p><p>Now comes the interesting part. I took a picture of my Drone before I sent to DJI and when I compared the Serial Number from the mail they sent me </p><p>I realized it was a different one. </p><p>The worst part is 2 weeks have passed since I sent my drone but I don’t have a clue where the drone actually is. And to make you feel better</p><p>they sent me an invoice for a faulty drone which is not yours and the amount is basically the price of a new drone which sounds like a joke.</p><p>Please see invoice bellow. And it says no warranty. My drone has less than 2 month. </p><p></p><p>Who would pay 570 € to repair a drone when you can buy a new one for the same price. I am speechless</p><p></p><p>Really not happy with DJI Support and I will let my friends and family know about this.</p><p> </p><p>Proforma Invoice </p><p></p><p> </p><p>Customer: GremaudDavid Case No: CAS-885266</p><p>DJI Care Balance: </p><p>Quotation Date: 2017/8/24</p><p>VAT-NO: </p><p>Tax included: Yes</p><p>Ship To: </p><p>Invoice To: </p><p>Remark: No warranty, no date or email/flight records provided. Water damage.</p><p></p><p></p><p>Item Quantity Unit Price(EUR) Total Nett(EUR)</p><p>Aircraft (White) 1 471.07 471.07</p><p> </p><p>Freight: </p><p></p><p></p><p>Discount: </p><p></p><p>-0</p><p>DJI Care deduction: </p><p></p><p>0.00</p><p><strong>Sub Total Payment:</strong> </p><p></p><p>471.07</p><p><strong>VAT(at 21%):</strong> </p><p></p><p>98.92</p><p><strong>Grand Total Payment:</strong> </p><p></p><p>569.99</p></blockquote><p></p>
[QUOTE="David G, post: 11023, member: 2111"] Hello, Iwould like to share my Experience so far After sending my drone to DJI Repair on the 11 of August I open a case at [URL='http://www.dji.com']www.dji.com[/URL] under onlie repair. I filled out the information and you gave me a case nr. and the address where I should send the drone. The address was in Germany. So I sent the drone to Germany. on the 18 of August I get this mail: from [B][email]invoice.europe@dji.com[/email][/B] Hello, just for your Information: we´ve forwarded your case to the right department: Netherlands. So if there are any further questions, please get in touch with them directly: [EMAIL]Support.nl@dji.com[/EMAIL] Have a nice Weekend — Best Regards[B],[/B] [B]DJI GmbH[/B] Industriestraße 12 97618 Niederlauer Germany Tel: 00 49 (0) 9771 17730-00 Email: [EMAIL]Invoice.europe@dji.com[/EMAIL] So far so good. On the 24 of August I get this mail. Dear Customer, The item you sent to DJI for repair has been received and the case number is [B]CAS-885266[/B]. One of our customer representatives may contact you for further details. You can visit [URL='https://repair.dji.com/en/support/RepairTrace?searchkey=6E12B7A0EA11E387189A7A27762F5F376D50AA77830987D8EEB60AB579D61F5E'][B]Repair Progress Inquiry[/B][/URL] or through the DJI GO App to view the repair progress after two working days. Thank you for choosing DJI. [B]Product Details:[/B] Product Name Serial Number Quantity Spark Remote Controller XXXXXXX 1 Aircraft (White) XXXXXXX 1 This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered. Best Regards, DJI Support Now comes the interesting part. I took a picture of my Drone before I sent to DJI and when I compared the Serial Number from the mail they sent me I realized it was a different one. The worst part is 2 weeks have passed since I sent my drone but I don’t have a clue where the drone actually is. And to make you feel better they sent me an invoice for a faulty drone which is not yours and the amount is basically the price of a new drone which sounds like a joke. Please see invoice bellow. And it says no warranty. My drone has less than 2 month. Who would pay 570 € to repair a drone when you can buy a new one for the same price. I am speechless Really not happy with DJI Support and I will let my friends and family know about this. Proforma Invoice Customer: GremaudDavid Case No: CAS-885266 DJI Care Balance: Quotation Date: 2017/8/24 VAT-NO: Tax included: Yes Ship To: Invoice To: Remark: No warranty, no date or email/flight records provided. Water damage. Item Quantity Unit Price(EUR) Total Nett(EUR) Aircraft (White) 1 471.07 471.07 Freight: Discount: -0 DJI Care deduction: 0.00 [B]Sub Total Payment:[/B] 471.07 [B]VAT(at 21%):[/B] 98.92 [B]Grand Total Payment:[/B] 569.99 [/QUOTE]
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