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Poor DJI Repair Center Satisfaction

Did anyone has had other issues with the repair centers

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David G

New Member
Join
Aug 25, 2017
Messages
1
Age
43
Hello,

Iwould like to share my Experience so far After sending my drone to DJI Repair

on the 11 of August I open a case at www.dji.com under onlie repair.

I filled out the information and you gave me a case nr. and the address

where I should send the drone. The address was in Germany.
So I sent the drone to Germany.


on the 18 of August I get this mail: from
[email protected]
Hello,


just for your Information:
we´ve forwarded your case to the right department: Netherlands.
So if there are any further questions, please get in touch with them directly: [email protected]
Have a nice Weekend

Best Regards,

DJI GmbH
Industriestraße 12
97618 Niederlauer
Germany
Tel: 00 49 (0) 9771 17730-00
Email: [email protected]


So far so good. On the 24 of August I get this mail.

Dear Customer,


The item you sent to DJI for repair has been received and the case number is CAS-885266. One of our customer representatives may contact you for further details. You can visit Repair Progress Inquiry or through the DJI GO App to view the repair progress after two working days. Thank you for choosing DJI.


Product Details:



Product Name Serial Number Quantity
Spark Remote Controller XXXXXXX
1
Aircraft (White) XXXXXXX
1


This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered.


Best Regards,

DJI Support

Now comes the interesting part. I took a picture of my Drone before I sent to DJI and when I compared the Serial Number from the mail they sent me
I realized it was a different one.
The worst part is 2 weeks have passed since I sent my drone but I don’t have a clue where the drone actually is. And to make you feel better
they sent me an invoice for a faulty drone which is not yours and the amount is basically the price of a new drone which sounds like a joke.
Please see invoice bellow. And it says no warranty. My drone has less than 2 month.

Who would pay 570 € to repair a drone when you can buy a new one for the same price. I am speechless

Really not happy with DJI Support and I will let my friends and family know about this.

Proforma Invoice


Customer: GremaudDavid Case No: CAS-885266
DJI Care Balance:
Quotation Date: 2017/8/24
VAT-NO:
Tax included: Yes
Ship To:
Invoice To:
Remark: No warranty, no date or email/flight records provided. Water damage.


Item Quantity Unit Price(EUR) Total Nett(EUR)
Aircraft (White) 1 471.07 471.07

Freight:


Discount:

-0
DJI Care deduction:

0.00
Sub Total Payment:

471.07
VAT(at 21%):

98.92
Grand Total Payment:

569.99
 

Ronsenvy

Active Member
Join
Jun 25, 2017
Messages
25
Age
73
Sounds like a Chinese fire drill! No, that's painfull info. Like a helpless feeling. At times there seems to be a language barrier. Ron
 

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