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Spark flyaway update, response from DJI - Bad news
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<blockquote data-quote="Punkinv" data-source="post: 79203" data-attributes="member: 14966"><p>My Spark flew away out of control just after getting an update, and, luckily struck a tree instead of continuing its path toward more populated areas. I complained to DJI and sent the drone to them for evaluation. Here is there reply:</p><p></p><p><span style="color: rgb(44, 130, 201)">Thank you for your patience.</span></p><p></p><p><span style="color: rgb(41, 105, 176)">This is Ken from Technical Support team, and I will be assisting you on this case from now on for related inquiries about data analysis.</span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">Here's the result of the data analysis on your case number: <strong>CAS-2657751-T9L9F7</strong>.</span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">1. Unit was in P-GPS mode and was responsive to RC input. </span></p><p><span style="color: rgb(41, 105, 176)">2. Unit recorded external impact, at relative height(m) and flight time: 99 secs 32 meters </span></p><p><span style="color: rgb(41, 105, 176)">3. User commanded throttle down and crashed</span></p><p><span style="color: rgb(41, 105, 176)">4. Unit obstacle avoidance cannot tree branches</span></p><p><span style="color: rgb(41, 105, 176)">Incident date: 2019 01 05</span></p><p><span style="color: rgb(41, 105, 176)">Incident GPS location: REDACTED</span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">According to the analysis, the the incident was not caused by any product malfunction. </span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">We can still proceed with the repair, however, you will cover the repair charges.</span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">Your understanding and and cooperation will be highly appreciated.</span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)">Best regards,</span></p><p><span style="color: rgb(41, 105, 176)">Ken</span></p><p><span style="color: rgb(41, 105, 176)">DJI Technical Support</span></p><p><span style="color: rgb(41, 105, 176)">Website: <a href="http://www.dji.com/support" target="_blank">DJI Support – Here for You – DJI</a></span></p><p></p><p><span style="color: rgb(0, 0, 0)">So, they are holding me responsible, saying it was a user stick error, because I throttled down, AFTER the Spark flew out of control and struck a tree! They want to charge me $109.00 for the repair, which I refuse to pay, since it was not my fault. "External Impact" is not a crash, apparently. The crash happens after the Spark drops like a sack of potatoes AFTER the "External Impact." I have hours of flying experience on a Mavic Pro, and thought a Spark might be a fun supplement. Well, I would never trust a Spark again, because "ready to fly" may actually mean, "ready to fly away." I would discourage anyone from purchasing a Spark and am evaluating my choice of the Mavic Pro, which could cause even more mayhem if it flew out of control as the Spark did. This consumer's confidence in DJI products is very low. Look for my Spark on eBay for sale for parts in the near future.</span></p></blockquote><p></p>
[QUOTE="Punkinv, post: 79203, member: 14966"] My Spark flew away out of control just after getting an update, and, luckily struck a tree instead of continuing its path toward more populated areas. I complained to DJI and sent the drone to them for evaluation. Here is there reply: [COLOR=rgb(44, 130, 201)]Thank you for your patience.[/COLOR] [COLOR=rgb(41, 105, 176)]This is Ken from Technical Support team, and I will be assisting you on this case from now on for related inquiries about data analysis. Here's the result of the data analysis on your case number: [B]CAS-2657751-T9L9F7[/B]. 1. Unit was in P-GPS mode and was responsive to RC input. 2. Unit recorded external impact, at relative height(m) and flight time: 99 secs 32 meters 3. User commanded throttle down and crashed 4. Unit obstacle avoidance cannot tree branches Incident date: 2019 01 05 Incident GPS location: REDACTED According to the analysis, the the incident was not caused by any product malfunction. We can still proceed with the repair, however, you will cover the repair charges. Your understanding and and cooperation will be highly appreciated. Best regards, Ken DJI Technical Support Website: [URL="http://www.dji.com/support"]DJI Support – Here for You – DJI[/URL][/COLOR] [COLOR=rgb(0, 0, 0)]So, they are holding me responsible, saying it was a user stick error, because I throttled down, AFTER the Spark flew out of control and struck a tree! They want to charge me $109.00 for the repair, which I refuse to pay, since it was not my fault. "External Impact" is not a crash, apparently. The crash happens after the Spark drops like a sack of potatoes AFTER the "External Impact." I have hours of flying experience on a Mavic Pro, and thought a Spark might be a fun supplement. Well, I would never trust a Spark again, because "ready to fly" may actually mean, "ready to fly away." I would discourage anyone from purchasing a Spark and am evaluating my choice of the Mavic Pro, which could cause even more mayhem if it flew out of control as the Spark did. This consumer's confidence in DJI products is very low. Look for my Spark on eBay for sale for parts in the near future.[/COLOR] [/QUOTE]
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Spark flyaway update, response from DJI - Bad news