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<blockquote data-quote="pmshop" data-source="post: 89264" data-attributes="member: 3174"><p>Sounds like you are getting the same quality service I got as a two Spark owner.</p><p>They always made it right.</p><p></p><p>Not so much once I upgraded to two Mavic Air.</p><p>Original quality leaves more to be desired.</p><p>Because of the refurb exchanges I received form DJI concerning my Spark service, I decided to save money and get a refurb Mavic Air package direct from the DJI Store.</p><p>1) One battery DOA</p><p>2) Stuck pixels recorded on video/ pictures on evening shots</p><p>3) Controller would reboot in flight</p><p></p><p>Sent in the refurb for the stuck pixels and received a new Mavic Air but with stuck pixels in a different location.</p><p>You can tell if new or refurb by the serial number - refurb has an "R" in it while a new one does not.</p><p></p><p>In the mean time, I added a new Mavic Air regular package to my fleet from a different vendor within 3 weeks of the original purchase.</p><p>1) The only battery in that package was DOA</p><p>2) Stuck pixels in different area recorded on video/ pictures on evening shots</p><p>3) Controller would reboot in flight</p><p></p><p>I have too many events coming up to tend to the evening shots issues and I am still testing the second controller while the first controller is headed to the shop.</p><p>Both batteries have been taken care of - all issues under warranty.</p><p></p><p>Yet, since I received one Mavic Air from service in almost the same condition as the one I sent to them, and I have now seen the stuck pixel issue in 3 MA....worries me what is to come when I do take care of the issue further.</p></blockquote><p></p>
[QUOTE="pmshop, post: 89264, member: 3174"] Sounds like you are getting the same quality service I got as a two Spark owner. They always made it right. Not so much once I upgraded to two Mavic Air. Original quality leaves more to be desired. Because of the refurb exchanges I received form DJI concerning my Spark service, I decided to save money and get a refurb Mavic Air package direct from the DJI Store. 1) One battery DOA 2) Stuck pixels recorded on video/ pictures on evening shots 3) Controller would reboot in flight Sent in the refurb for the stuck pixels and received a new Mavic Air but with stuck pixels in a different location. You can tell if new or refurb by the serial number - refurb has an "R" in it while a new one does not. In the mean time, I added a new Mavic Air regular package to my fleet from a different vendor within 3 weeks of the original purchase. 1) The only battery in that package was DOA 2) Stuck pixels in different area recorded on video/ pictures on evening shots 3) Controller would reboot in flight I have too many events coming up to tend to the evening shots issues and I am still testing the second controller while the first controller is headed to the shop. Both batteries have been taken care of - all issues under warranty. Yet, since I received one Mavic Air from service in almost the same condition as the one I sent to them, and I have now seen the stuck pixel issue in 3 MA....worries me what is to come when I do take care of the issue further. [/QUOTE]
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