Accelerometer and Gyroscope DISCONNECTED?!

[Antonio DJI SPARK]

1 week ago I've got my spark, it work properly for the first few flights (5 or 6 flights) with no crashes, but yesterday it gave me an error conserning the IMU where the accelerometer and the gyroscope were disconnected. I turned it off then on, the issue was solved. Btw the IMU calibration process never worked when having this error!
Today the same issue occurred, and the restarting solution didn't succeed. I did my research about this problem and found nothing, but a mavic user had a similar problem after a crash, and had no solution...

Anybody having the same problem? Any solution? And from what could it be, so i know if I've done anything wrong, as i didn't crashed it!

 

[NJSpark]

if you bought it new i would send it to dji for repair.

 

[Antonio DJI SPARK]

if you bought it new i would send it to dji for repair.

Yes I'll send it in the end, but I'm seeing if there could be any quick solution to this issue so i won't pay additional $$$
Thank you

 

[NJSpark]

you can pop the cover to see if there are any loose connections to the main board. That could have happened in shipping or poor assembly. If you are comfortable with that you can you tube how to take off the top cover. Once you do you will see there are a fair amount of connections to the top of the main board. Once of them can be loose. You said when you try to do the imu calibration it does not work? or it just does not complete? do you get an error?

 

[Antonio DJI SPARK]

you can pop the cover to see if there are any loose connections to the main board. That could have happened in shipping or poor assembly. If you are comfortable with that you can you tube how to take off the top cover. Once you do you will see there are a fair amount of connections to the top of the main board. Once of them can be loose. You said when you try to do the imu calibration it does not work? or it just does not complete? do you get an error?

The IMU calibration never starts, i press start and it would never start even the first step and i don't get any error, just it never starts!
I'll try to pop the top hoping it could be just a loose connection.

 

[Antonio DJI SPARK]

you can pop the cover to see if there are any loose connections to the main board. That could have happened in shipping or poor assembly. If you are comfortable with that you can you tube how to take off the top cover. Once you do you will see there are a fair amount of connections to the top of the main board. Once of them can be loose. You said when you try to do the imu calibration it does not work? or it just does not complete? do you get an error?

Unfortunately I've seen a video on tearingdown the dji saprk by Tronicsfix, and the tearingdown process won't help as it's very difficult to reach the IMU connection cables.
I'll send it to dji for repair.
Anyway thank you for your time

 

[Scooped]

Sync flight data with DJI so they can look at error codes.

 

[NJSpark]

Yes that too ^^

Did you ever calibrate the imu in the past successfully ?

 

[Antonio DJI SPARK]

Yes that too ^^

Did you ever calibrate the imu in the past successfully ?

Yes before the first flight, IMU calibration took 2min maximum

 

[Antonio DJI SPARK]

Sync flight data with DJI so they can look at error codes.

How could it be done?? By DJI assistant 2?

 

[Troy]

On your app is where you can do that
Top right of the screen there is a cloud looking thing . Push it

Then this screen comes up

 

[Dann Santiago]

1 week ago I've got my spark, it work properly for the first few flights (5 or 6 flights) with no crashes, but yesterday it gave me an error conserning the IMU where the accelerometer and the gyroscope were disconnected. I turned it off then on, the issue was solved. Btw the IMU calibration process never worked when having this error!
Today the same issue occurred, and the restarting solution didn't succeed. I did my research about this problem and found nothing, but a mavic user had a similar problem after a crash, and had no solution...

Anybody having the same problem? Any solution? And from what could it be, so i know if I've done anything wrong, as i didn't crashed it!

It happened to me after I had a collision with my drone, it appeared to me that the gyroscope and accelerometer are disconnected. Until the camera stabilizer is off, it has no movement to the movements you make with the drone. And he told me besides that to check the "main controller". He was seeing if it was fixable, no matter the cost.

 

[gethin]

Hi I'm having the same problem. I've only flew it 1nc an then it want fly now. It sayin check main controller an gyroscope an accelerator. 1st it say 00.1 then it disconnected it self

 

[gethin]

That wot it doin I'm proper confused