Encouraged by a post where someone reported contacting DJI via chat and was sent a shipping label to return their Spark for a refund, I contacted DJI chat today.
I will post the entire chat transcript later, but it is important that one part of the exchange be shared right away.
Some time ago I contacted DJI regarding a return and received an email that included the following requirement:
a. Within 14 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.
Today via chat they stated:
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
The difference in calendar days is hokey because apparently you have to request the refund within 7 days and return it within 14.
The BIG CHANGE is the additional requirement that the Spark not be activated.
If that is now official DJI policy and not a rogue chat rep, I will never buy from DJI.com again. Only local dealers that will provide a reasonable return policy.
FYI - The return policy on the DJI site appears to have been changed and is even more restrictive.
Refund Policy - Help Center | DJI Store
Caveat Emptor!
I will post the entire chat transcript later, but it is important that one part of the exchange be shared right away.
Some time ago I contacted DJI regarding a return and received an email that included the following requirement:
a. Within 14 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.
Today via chat they stated:
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
The difference in calendar days is hokey because apparently you have to request the refund within 7 days and return it within 14.
The BIG CHANGE is the additional requirement that the Spark not be activated.
If that is now official DJI policy and not a rogue chat rep, I will never buy from DJI.com again. Only local dealers that will provide a reasonable return policy.
FYI - The return policy on the DJI site appears to have been changed and is even more restrictive.
Refund Policy - Help Center | DJI Store
Caveat Emptor!