Can someone please explain DJI Care to me?

[hg87]

I live in Australia where manufacturers are required to provide a 12 month warranty on their products anyway. That covers any issues arising from normal use.

It looks to me like DJI is asking for money to more or less provide the same thing.

What am I missing?

Thanks in advance.

 

[msinger]

DJI Care Refresh covers damage from user error (e.g. you crash into a tree). The DJI warranty will only cover manufacturer defects.

Check out the DJI Care Refresh FAQ for more information about DJI Care Refresh.

 

[DesertWindAero]

I live in Australia where manufacturers are required to provide a 12 month warranty on their products anyway. That covers any issues arising from normal use.

It looks to me like DJI is asking for money to more or less provide the same thing.

What am I missing?

Thanks in advance.

DJI Care covers accidental damage that has nothing to do with a warranty regarding a faulty product.

 

[hg87]

Thanks guys that explains it really well.

 

[Pe11e]

What is the procedure when you lose or crash a drone? You purchase DJI Care, and after that I must contact DJI with some clues what happened or contact my reseller?

 

[beachcombing]

What is the procedure when you lose or crash a drone? You purchase DJI Care, and after that I must contact DJI with some clues what happened or contact my reseller?

Here you go. Direcy from DJI's website. DJI Care Refresh - supported aircraft, scenarios, service process, FAQ and terms of service

You have to purchase Care Refresh BEFORE you crash. It does not cover "lost" drones. You will have to send your drone back in order to get a replacement. You don't contact your reseller. You contact DJI directly.

DJI Care Refresh is bound to the product’s S/N. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.

A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.