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Gymbal issue - proof of purchase query

Bugalugs11

Member
Join
Jan 19, 2019
Messages
18
Hi the gymbal on my 10 month old spark has stopped moving.

As I need to send it in for repair will they accept an eBay receipt?

Else any other suggestions?
 

msinger

DJI Drone Expert
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Premium Pilot
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May 27, 2017
Messages
2,939
Loc
Harrisburg, PA (US)
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www.Spark-Help.com
As I need to send it in for repair will they accept an eBay receipt?
Yes, proof of purchase from an authorized DJI dealer is all you need. Whether or not it's covered under warranty is something DJI will need to decide.
 

Bugalugs11

Member
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Jan 19, 2019
Messages
18
I don't think the eBay seller is authorised. He mentioned it was an unwanted gift.

Do I stand any chance?
 

W3ss3l

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Jun 5, 2019
Messages
9
Age
42
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Bugalugs11

Member
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Jan 19, 2019
Messages
18
Thanks for the advice so far.

Sent the drone in for repairs and as they found a scratch on the drone as it bumped into an object only a meter off the ground at very low speed and the battery popped out.

The gimbal threw a hardware error many months later for no reason.

Do you think DJI will give me any grief on a warranty repair for this?
 

Bugalugs11

Member
Join
Jan 19, 2019
Messages
18
The answer to this was YES.

They found a scratch on the frame. And I mean just a slight bit of damage maybe a fraction of a mm deep and decided to charge me to replace the entire frame and gimbal at US$200.

I raised a complaint and got them to waive some of this so got sick of back and forth settled at $60

Now it seems I will be sent a completely new spark unit. Will I lose all my settings?
 

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