Gymbal issue - proof of purchase query

[Bugalugs11]

Hi the gymbal on my 10 month old spark has stopped moving.

As I need to send it in for repair will they accept an eBay receipt?

Else any other suggestions?

 

[msinger]

As I need to send it in for repair will they accept an eBay receipt?

Yes, proof of purchase from an authorized DJI dealer is all you need. Whether or not it's covered under warranty is something DJI will need to decide.

 

[Bugalugs11]

I don't think the eBay seller is authorised. He mentioned it was an unwanted gift.

Do I stand any chance?

 

[pmshop]

Hi the gymbal on my 10 month old spark has stopped moving.

As I need to send it in for repair will they accept an eBay receipt?

Else any other suggestions?

Proof of purchase = the block of text on the box it came in with the bar code.

 

[W3ss3l]

I don't think the eBay seller is authorised. He mentioned it was an unwanted gift.

Do I stand any chance?

I had a issue with my camera and gimbal, i was abel to fix it myself by replacing the connection between the camera and motherboard.
You can find it here: Gimbal Camera Signaal Kabel Transmissie Lint Kabel Draad Lijn voor DJI Spark Drone Camera Repareren Vervanging Kits Onderdelen

 

[Bugalugs11]

Thanks for the advice so far.

Sent the drone in for repairs and as they found a scratch on the drone as it bumped into an object only a meter off the ground at very low speed and the battery popped out.

The gimbal threw a hardware error many months later for no reason.

Do you think DJI will give me any grief on a warranty repair for this?

 

[Bugalugs11]

The answer to this was YES.

They found a scratch on the frame. And I mean just a slight bit of damage maybe a fraction of a mm deep and decided to charge me to replace the entire frame and gimbal at US$200.

I raised a complaint and got them to waive some of this so got sick of back and forth settled at $60

Now it seems I will be sent a completely new spark unit. Will I lose all my settings?

 

[pmshop]

Yes, all settings will have to be re-entered.
Future ref, you will never get the same craft back from service.