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Preorder Confusion

Lastrexking

Well-Known Member
Join
Jun 2, 2017
Messages
681
Age
46
Loc
Yorkshire
The £699 for my preorder has reappeared in my bank account.
Checked with DJI and they said they hadn't refunded the money and my order is fine.

Anyone got any ideas what's going on?
 

aviscomi

Well-Known Member
Premium Pilot
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May 27, 2017
Messages
1,110
Loc
Philadelphia, PA
Free Spark! ;)
 
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Lastrexking

Well-Known Member
Join
Jun 2, 2017
Messages
681
Age
46
Loc
Yorkshire
Apparently my bank reclaimed the money as DJI never took it, trey just left the transaction in pending. According to my bank, uk laws state that can only happen for seven days. Contacted DJI and they have cancelled my order because the bank took the money back.
I'd have to place a new order with DJI, but the same would happen again. Surely this can't happen to everyone in the uk that's preordered?
I'm now looking at uk distributors with fly more combos.
 

Robert Farnow

Member
Join
Jun 11, 2017
Messages
24
Age
42
Dji did the same with my debit card here in the US. They only authorized payment, and never took the funds out of my account. I contacted customer service via chat and they insisted that payment had been confirmed. It shipped out yesterday. I'm sure someone in accounting will contact me, at this point I'm tired of dealing with customer service and I'll enjoy my spark. Let me know if you want my money dji.
 

Malakai

Well-Known Member
Join
Jun 8, 2017
Messages
81
Age
40
Loc
West Midlands, England
Apparently my bank reclaimed the money as DJI never took it, trey just left the transaction in pending. According to my bank, uk laws state that can only happen for seven days. Contacted DJI and they have cancelled my order because the bank took the money back.
I'd have to place a new order with DJI, but the same would happen again. Surely this can't happen to everyone in the uk that's preordered?
I'm now looking at uk distributors with fly more combos.
I paid via Paypal. They have the money. Just have to wait now.
 
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Peter

Well-Known Member
Join
Jun 2, 2017
Messages
97
Age
63
Apparently my bank reclaimed the money as DJI never took it, trey just left the transaction in pending. According to my bank, uk laws state that can only happen for seven days. Contacted DJI and they have cancelled my order because the bank took the money back.
I'd have to place a new order with DJI, but the same would happen again. Surely this can't happen to everyone in the uk that's preordered?
I'm now looking at uk distributors with fly more combos.
That's tough luck man..

I used a credit card here in the UK on 24th May and mine still shows as 'payment success' and is due to ship tomorrow. Maybe debit cards have different rules to credit cards?
 
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Nikon1

Well-Known Member
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May 31, 2017
Messages
132
Age
67
Loc
South Jersey
I paid via Paypal. They have the money. Just have to wait now.
What I did as well. Then used my Credit card as the PayPal source. Minimize my credit card and still get the points associated with it.

DJI snagged the money as soon as PayPal would let them.
 

Lastrexking

Well-Known Member
Join
Jun 2, 2017
Messages
681
Age
46
Loc
Yorkshire
Should have used PayPal. If I place a new order with DJI I'm looking at August delivery. I think I'll try a UK distributor instead.
 

SteveZ

New Member
Join
May 27, 2017
Messages
1
Age
65
Anybody see this?
I preordered a Spark Flymore package...they have my money...email came today of my enrollment in DJI Care Refresh Service Agreement.


No email of shipment info and this is the status below from their web page on my order.

Shipping Status:
Shipped
Shipping Company: Tba
Tracking Number:
 

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