I lost my Spark last month (it force-landed into a river coz of mid-flight NFZ issues) and duly filed a DJI Care Refresh claim.
Though it took about a month, the support techs were responsive all in all - the support techs were very professional and the analysis process just required some back-and-forth as they asked me for additional supporting info.
Last Friday, they told me that their analysis showed that it wasn't my fault, and they'll send me a 100% discount coupon for a new Spark in three business days.
This morning, during my commute, I saw an email alert showing me the coupon code and I entered it on the DJI Store and it worked without a hitch.
It was a busy day at work, so I didn't check the order again till now. And I was surprised by what I saw.
Apart from the unexpected microSD Card which was already a perk for purchasing the Spark from the DJI Store, I found my "order" had some other goodies! (see the screenshot below)
Thanks DJI! You now have a loyal, life-long customer!!!
Though it took about a month, the support techs were responsive all in all - the support techs were very professional and the analysis process just required some back-and-forth as they asked me for additional supporting info.
Last Friday, they told me that their analysis showed that it wasn't my fault, and they'll send me a 100% discount coupon for a new Spark in three business days.
This morning, during my commute, I saw an email alert showing me the coupon code and I entered it on the DJI Store and it worked without a hitch.
It was a busy day at work, so I didn't check the order again till now. And I was surprised by what I saw.
Apart from the unexpected microSD Card which was already a perk for purchasing the Spark from the DJI Store, I found my "order" had some other goodies! (see the screenshot below)
Thanks DJI! You now have a loyal, life-long customer!!!
