A warning to those who are contacting DJI customer service about ship dates.....
On chat this afternoon I asked for an update on my Lava Red Fly More order. Rep asked for my order number, returned and indicated that the same ship date (6-30) was still the soonest. I responded OK, just checking.
10 minutes later I get an email saying that my order refund is in process and I'll get another when complete!!!! NO ,NO, NO!! Pulled the chat back up told the rep about the email and asked what the problem was. Why was my order being refunded? "Oh, you didn't want to cancel?" No,I do NOT want to cancel. I asked why and was told there must have been some confusion since there are a lot of folks canceling. their orders. Was told my oeder had been reinstated but haven't seen evidence to that effect.
Just a heads up. If you contact CS, make sure you tell them you don't want to cancel, just checking the order.
On chat this afternoon I asked for an update on my Lava Red Fly More order. Rep asked for my order number, returned and indicated that the same ship date (6-30) was still the soonest. I responded OK, just checking.
10 minutes later I get an email saying that my order refund is in process and I'll get another when complete!!!! NO ,NO, NO!! Pulled the chat back up told the rep about the email and asked what the problem was. Why was my order being refunded? "Oh, you didn't want to cancel?" No,I do NOT want to cancel. I asked why and was told there must have been some confusion since there are a lot of folks canceling. their orders. Was told my oeder had been reinstated but haven't seen evidence to that effect.
Just a heads up. If you contact CS, make sure you tell them you don't want to cancel, just checking the order.
