Guess we should discuss good outcomes after troubles with our aircraft and not only problems with bad outcomes.
I recently posted back on July 5 about my crash with the Spark after taking off from a deck railing on a beach. The drone immediately raced away and crashed into a house nearby. Many on this group were instrumental in helping me determine the possible reason for the crash. Best traced to a geomagnetic anomaly at the launch location indicated by the fact that the Go4 app showed the drone ready to ascend pointing east when in reality it was pointing north! Not a poor calibration caused it.
What i learned is that a pilot should verify that the drone is pointing in the same direction as the red arrow at the home position is pointing in the DJI Go4 app. If not, there may be something magnetically anomalous at that launch point. Change launch location till the direction pointed and red arrow agree. Really good advice from the Forum, pilots take note!
My Spark had 3 LED covers lost and one propeller completely missing, and the gimbal was a bit chipped but not too bad. Couldn't order replacement LED covers from DJI, they preferred I send it back to them. Log file had been uploaded to them and to this forum.
They immediately sent me a UPS label to return to California service center. I live on Long Island and it took 8 days to get to DJI. Slow plane to West Coast! I immediately got an acknowledgement that it was received. The next day I got a message that a brand new Spark would be sent to me in 2 days along with the new aircraft serial number !! No questions asked. WOW! Thank you DJI !!
It was just received today as promised. Had to activate it again since it was a new aircraft. After binding with the RC it works and flies great! Great ending to a poor beginning. THANK YOU AGAIN DJI !
Once in a while it's good to hear an all's well that ends well story. Thanks to all on this great forum too!
I recently posted back on July 5 about my crash with the Spark after taking off from a deck railing on a beach. The drone immediately raced away and crashed into a house nearby. Many on this group were instrumental in helping me determine the possible reason for the crash. Best traced to a geomagnetic anomaly at the launch location indicated by the fact that the Go4 app showed the drone ready to ascend pointing east when in reality it was pointing north! Not a poor calibration caused it.
What i learned is that a pilot should verify that the drone is pointing in the same direction as the red arrow at the home position is pointing in the DJI Go4 app. If not, there may be something magnetically anomalous at that launch point. Change launch location till the direction pointed and red arrow agree. Really good advice from the Forum, pilots take note!
My Spark had 3 LED covers lost and one propeller completely missing, and the gimbal was a bit chipped but not too bad. Couldn't order replacement LED covers from DJI, they preferred I send it back to them. Log file had been uploaded to them and to this forum.
They immediately sent me a UPS label to return to California service center. I live on Long Island and it took 8 days to get to DJI. Slow plane to West Coast! I immediately got an acknowledgement that it was received. The next day I got a message that a brand new Spark would be sent to me in 2 days along with the new aircraft serial number !! No questions asked. WOW! Thank you DJI !!
It was just received today as promised. Had to activate it again since it was a new aircraft. After binding with the RC it works and flies great! Great ending to a poor beginning. THANK YOU AGAIN DJI !
Once in a while it's good to hear an all's well that ends well story. Thanks to all on this great forum too!
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