DJI Spark Batteries Not Charging

[Firefly Creek Farm]

Hi everyone,
I received the Spark as a gift for Christmas but am having issues charging the batteries via the hub and via the drone. I posted a video of the LED sequence here:

The red LED is reading as yellow on the video but you can see it on the reflection on the actual battery. Has anyone experienced this before? I’m hoping there’s an easy fix that I haven’t clued in on. I’m not looking forward to going to Best Buy to exchange it.

Thank you!!