Call Dji the same thing happened to me. They will look at the records and if it was a glitch in the system you might have a chance to get one for half off.
It is difficult to find because DJI has not made it obvious that you can SCROLL DOWN and see more options at bottom of the Settings menu. There is a tab labeled "Advanced" that you need to expand.
If you prefer a visual explanation just forward this link to the 1:03 mark...
I couldn't find my drone before leaving Tahoe to go back to Texas
yet after fighting Dji custom service from a couple of months I finally have a new drone
thanks for all the help I couldn't have gotten it with your help
